Every program we’re launching—whether it’s a new virtual care plan or a simpler digital claims process—is designed to meet these three criteria:
Personal care Care delivered the way each member prefers: “anytime, anywhere” care | |
Holistic health A wider view of care that includes genetics, social factors, and behavioral healthcare needs | |
High-tech, high-touch support Tools that enable a simpler care and coverage experience for members |
A focus on sick care: A reactive system in which doctors only spend an average of 7 minutes with each patient |
Behavioral health “otherized”: Mental health care not integrated into health plans; limited treatment options |
Rising drug prices: Runaway drug costs force patients to ration medications or even skip treatment |
Opaque payment processes: Patients often don’t know what they owe at the time of service; the payment process is slow |
Whole-person anytime, anywhere care: A proactive, modern ecosystem in which doctors and patients view health holistically and share decision-making; care options include virtual appointments, community resources, and in-home care |
Embedded behavioral health care: Behavioral health is built into plans alongside primary care; more treatment options |
Affordable medications: Drugs prices controlled through price transparency tools, direct contracting, and more |
Simpler payment processes: Bundled payments so providers and patients can focus on care; retail-like checkout and more |
1. Based on preliminary findings from the CHA program.